The time set out in the Arrival Notice for the completion of customs procedures has expired. Import procedure completed - Item returned through being unable to contact recipient.In this manner and on the instructions of Customs, Correos will proceed to return the shipment to its place of origin. The goods contained in the shipment have not been authorised for importation because they do not comply with the conditions required by the authorities. Import procedure completed - Item returned as being subject to restrictions.In this manner and on the instruction of Customs, Correos will proceed to return the delivery to its place of origin, and Correos will reimburse the amounts that have already been paid from the estimate. Once the border security controls have been carried out, the shipment has not been authorised for importation because it contains prohibited goods. Import procedure completed - Item returned as prohibited item.This indicates that the user has decided to carry out the import procedures by their own means or through an authorised person, and that the shipment has been delivered. Import procedure completed – Shipment delivered to recipient.The shipment has been processed and is on its way to the recipient's home. Import procedure completed – Shipment on its way to recipient.In general it will be 2 - 4 calendar days unless the goods need to undergo a special inspection, in which case processing could be delayed depending on the type of inspection that the goods require (between 8 and 15 days). The time needed to clear the shipment may vary, depending on particular cases. Once we have correctly received payment of the amounts indicated in the estimate, we will proceed to dispatch the import to Spanish Customs. Transfer received - Import procedure in progress.The estimate we send you will include duties, excise taxes and VAT if you are in mainland Spain or the Balearic Islands, and if you are in the Canary Islands the estimate will include duties, excise taxes, IGIC, AIEM and RM, as well as the Correos service fee for the management and processing of the import DUAs and customs permits (health, pharmacy, etc.), which are mandatory depending on the goods being imported. Correos will then continue with the import clearance process. If you are satisfied with this estimate, you must follow the instructions in the message and pay the amounts indicated. If the documentation we receive at Correos is correct, we will e-mail you an estimate indicating all the customs procedures that the goods must comply with depending on their characteristics and associated costs. If after two or three days you have not received the notification, it may be because Correos does not have your correct information You can use this form to ask us to send you a new one. If you prefer, you can choose to have Correos carry out all the necessary procedures, you only have to provide us with the documentation and information we request. You will receive a Customs Arrival Notice to your address, indicating the steps to that need to be taken before the shipment clears Customs.

Subject to import procedure - Notice Sent to Recipient.You can track the status of your shipments at all times through our delivery tracker.

Tracking packages through customs